FAQ

Orders are only delivered to Canadian postal addresses.

There is no minimum or maximum order amount. Orders under $150 are charged a $20 flat shipping fee. Orders over $150 are shipped free of charge!

If you would like to edit or add to your order you will need to create a new order and we will cancel the old one. E-mail us with the order you would like cancelled at [email protected]. This will be cancelled or edited if it hasn’t shipped out yet. If we have already collected your payment, then all order edits/cancellations are made on a best-efforts basis.

 

Once your payment is cleared we will begin packaging your order to be shipped as soon as possible. Orders in before 2PM (EST) will be sent out same day, anything after 2PM (EST) will be sent the following day. *Mailed items do not leave the post office until 3pm EST daily, so there is no difference in arrival time if the package is dropped off in the morning or the afternoon, as long as it arrives before 3pm EST. If you have any questions about couriered mail services, please contact us at: [email protected] or call 226-378-7640.

  

Yes! Please give us a call at 226-378-7640 from 9am-5pm (est) or email us anytime at: [email protected]

 

Our shop is, of course, open 24 hours a day, Holidays may effect these hours. During these hours we will still have someone working to answer you questions and concerns.

 

We only accept Interac e-Transfer payments for now.

 

All taxes are already included in our prices.

 

Our shipping fees are $20 for orders under $150 and free for orders over $150. Orders are shipped by express post and a tracking number will be emailed after your order ships. You will receive your order in 1-3 business days. Please allow an extra couple of business days if you live in a remote area. Your delivey is guaranteed, except for residents of Nunavut, Northern Quebec, or if you provide an inaccurate/incomplete address.

 

An E-transfer can take 40 minutes to an hour to reach our email once you’ve sent payment. We will process the payment and pack your order accordingly. Once your order ships, we will send a shipping confirmation email with a link to track your order (click on the link to go to our courier’s site).

 

Once your order is placed, the next step is to send us an Interac e-Transfer. We keep your order on hold until the payment is received. If we do not receive payment after two days, then your order may be subsequent to change based on current stock availability.

 

Your order will be discretely packaged with zero smell to protect and maintain your privacy. First we double vacuum seal the contents for maximum discretion, protection, and to seal in the freshness. We then place those contents inside a mailer which goes into another mailer for added discretion. All of our shipping is done using Xpresspost mailers or non-descript boxes with no indication of what is inside. There is nothing written on the outside of the envelope/box that would advertise what you are receiving so nosy neighbors won’t think it’s anything other than a regular package from the post office.

 

Transit time will all depend on your location in Canada. We send all of our items via Xpresspost. Under normal circumstances your package is expected to be delivered in 2-3 business days. If you live in a poorly connected rural location, occasionally it may take a day or two longer. (i.e Nunavut, Northern Quebec)

 

We ship orders promptly but sometimes there are delays with our courier. If you do not receive your order 2-3 days after the expected delivery date, email us and we will file a trace with the courier service. If a trace is filed, ourselves and the courier will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later.

 

If you’re tracking your package on the courier website and it looks like it’s headed to the wrong city, it’s most likely due to human error by the courier. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days. Please allow them time to correct it.

 

We email you the tracking number before the package is scanned at the post office. Tracking information on the courier’s website will not show up until the package is scanned by them. Check back at the end of the day and the tracking should work. If it does not, please e-mail [email protected] or call 226-378-7640 and we will look into it.

 

Unfortunately, there are much higher % of postal thefts when shipping to Northern Quebec, Northern Ontario and Nunavut. We cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk